Shipping Protection
Shop securely with scrbay’s Purchase Protection Program
You qualify for a full refund if your package fails to arrive, arrives damaged, or the product does not match our listing description and photos.
About scrbay Purchase Protection
We offer reliable support for unexpected issues that may occur during your order delivery.
Coverage of Purchase Protection
- The received product differs significantly from the listed description or product images
- Goods arrive damaged upon delivery
- Your package is lost or missing in transit
How to Submit a Protection Claim
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Contact our support teamSend an email to service@scrbay.com to reach our after-sales service. We will reply to all inquiries within 24 hours.
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Explain your issue in detailProvide a full description of your problem, and attach supporting photos or order information for our verification.
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Receive your resolutionOnce we confirm your order meets our protection criteria, we will process your full refund accordingly.
If you experience any other issues with your order at any time, our customer service team is always ready to assist you to resolve the matter.